UPDATED: April 16 2020 – IMPORTANT NOTE: If you have problems downloading the files from Adobe watch our video explaining why some downloads in Chrome or Edge no longer work and how to get around the problem, HEREhttps://www.urtech.ca/2021/04/solved-download-links-dont-work-in-chrome-or-edge/.
Adobe Acrobat updates may fail with:
Error 1328: Error applying patch to file C:\Config.MSI\PT3E87.TMP. It has probably been updated by other means and can no longer be modified by this patch.
While I still have no verified explanation for this error, I have seen it enough times to figure out a work around which can be summarized by saying install the patches manual:
- Go to the Adobe Updates page
. - Scroll through the page until you find your product, then click on the most current patch
. - Download the .MSP and install it
- Note that if you see your patch ending with the letters …INCR.MSP that is an INCREMENTAL patch and you need to the previous full patch before installing that one.
.
- Note that if you see your patch ending with the letters …INCR.MSP that is an INCREMENTAL patch and you need to the previous full patch before installing that one.
- When prompted with Error 1328: Error applying patch… click the IGNORE button
10 Comments
Vishal · January 16, 2024 at 2:52 am
Aivar’s solution ->
C:\Windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744CAF070E41400
After deleting that folder, the installation completed successfully. ”68AB67CA7DA73301B744CAF070E41400”
WORKED!
Anya · August 9, 2021 at 6:48 am
Huge help. Thank you so much !!!
Ian Matthews · August 9, 2021 at 12:20 pm
Your very welcome Anya. Glad we could help.
arniepverizonnet · April 15, 2021 at 2:14 pm
No way to get my computer to recognize the update links. Google Chrome just sits there when I click on ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.23/misc/
If I try Edge, it redirects me to Chrome and nothing happens
Ian Matthews · April 16, 2021 at 11:56 am
I use MS Edge and have no problems seeing the page but do see the problem with the links. I just tried it with Internet Explorer & FireFox and found the files downloaded as expected. Something must have changed in Chrome (Edge is Chrome now) so you can either try one of those or you can use FTP software (like FileZilla) to download these links:
ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.23/misc/AdbeRdrUpd11023.msp
ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.23/misc/AdbeRdrUpd11023_MUI.msp
ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.23/misc/AcrobatUpd11023.msp
I will report the issue with Edge / Chrome to Microsoft if I don’t figure it out myself.
I hope this helps.
Ian Matthews · April 16, 2021 at 1:46 pm
I spent the last few hours figuring out why Chrome and Edge will not download the files, documenting the problem and recording a video with the solution: https://www.urtech.ca/2021/04/solved-download-links-dont-work-in-chrome-or-edge/
I hope this helps.
George Strong · December 6, 2020 at 11:39 am
After dozens of other remedies, THIS IS THE ONLY ONE THAT WORKED!!! Thank you.
Kamran Nathani · October 2, 2020 at 12:09 am
Yes it works for me too.
Kent Karlson · September 27, 2019 at 9:42 am
This is the actual solution. All the other “solutions” do not work.
Aivar · August 13, 2019 at 11:23 am
https://forums.adobe.com/thread/2375590
C:\Windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B744CAF070E41400
After deleting that folder, the installation completed successfully. ”68AB67CA7DA73301B744CAF070E41400”