SOLVED: Outlook Not Showing Presence Icons From Skype – Lync

If your Outlook is not showing the Presence Icons (Green, Red, Blue… squares beside names) there are several possible issues:

UPDATE March 26 2020: SOLVED: Outlook Not Showing Teams Presence Icons

UPDATE January 18 2017 – If you have Mitel MiCollab make sure you read items 1 & 5.

1 – REGISTRY POINTS TO SOMETHING OTHER THAN SKYPE – LYNC

This was my issue.  I recently installed Mitel MiCollab software had not noticed that the presence icons in Outlook had disappeared about the same time.  The solution is to set the Registry back to looking to Skype – Lync for information:

1. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS
2. Set DEFAULTIMAPP to LYNC
3. Restart Outlook

2 – REGISTRY HAS LYNC SET TO UNAVAILABLE

1. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > LYNC
2. Set the UPANDRUNNING RegDWord to 2
3. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > COMMUNICATOR
4. Set the UPANDRUNNING RegDWord to 0
5. Restart Outlook

‘O’ = the number zero

A setting of “2” means that Lync / Skype is ready.  Setting COMMUNICATOR to ‘0’ means that it is not available.  See THIS for more details.

3 – SCREEN RESOLUTION STOPS PRESENCE ICONS

1. Right Click on your desktop wallpaper and select DISPLAY SETTINGS
2. Set CHANGE SIZE OF TEXT, APPS AND OTHER ITEMS to any of the following: 100% 125% or 150% .
3. Restart Outlook

See THIS Microsoft article for more details.

4 – REGISTRY or POLICY HAS TURNED OFF PRESENCE

1. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > MICROSOFT > OFFICE > {x.0} > COMMON > IM
2. Set the TurnOffPresenceIntegration DWord to 0
3. Set the TurnOffPresenceIntegration DWord to 0
4. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > MICROSOFT > OFFICE > {x.0} > COMMON > PERSONALMENU
5. Set the Enabled DWord to 1
6. Restart Outlook

‘O’ = the number zero

See THIS Microsoft article for more details.

5 – Mitel MiCollab Changes the IM Provider Every Time It Starts

If you find that your presence icons in Outlook are missing after you have started up MiCollab, you need to change the following setting in MiCollab

1. Click your name (top left corner of MiCollab window)
2. Click CONFIGURATION
3. Click CLICK TO CALL
4. Uncheck ENABLE CALL THROUGH MICOLLAB CLIENT

This will stop MiCollab from changing the HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS setting.

Note that if you manually set the following key to zero (0), it will change the next time MiCollab is started and you will get frustrated.

HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > MICOLLAB > UPANDRUNNING

If you really want to change the setting without using the MiCollab GUI, you can change the setting in the MiCollab configuration file:

C:\Users\<usersname>\AppData\Roaming\Mitel\UC\<users account – email address>\user.config

… scroll to the very bottom…

<setting name=”OutlookClickToCallEnabled”>
<value>False</value>
</setting>
</userSettings>