SOLVED: Lexmark – A scan profile with the same name already exists on the specified MFP

If you are using a Lexmark device and see “”A scan profile with the same name already exists on the specified MFP. Choose a different name or try again later.” from your PC then you have a mildly messy problem that even Lexmark Technical Support cannot help with.

To get right to the point, we do not know why this error occurs but after 2 hours of playing around I found two solutions:

Easy Solution

Start the Lexmark ScanBack Utility (not whatever SCAN shortcut you created and is now failing), build a new profile and most importantly on the second last screen of the wizard, use a different profile name.

Complex but More Complete Solution:

1. Launch REGEDIT and expand HKEY_USERS\S1-5-21-9404… (see the screen shot for the balance)\Software\Lexmark\ScanBack\Settings
   1. You can also just expect HKEY_USERS and then do an EDIT > SEARCH for SCANBACK 🙂
2. Delete ALL of the SHORTCUT<#> keys.
3. Close the registry
4. Power off/on the Lexmark printer
5. Launch Lexmark ScanBack Utility and create a new profile
   1. for fun you can open the registry again and see that it created a new entry if you wish