This is an easy one if you pay attention to the details in the error:
Summary: 1 item(s). 0 succeeded, 1 failed. Elapsed time: 00:00:00
Dan Tican\IEM/1026121420 CFNetwork/609 Darwin/13.0.0 Failed
Error: The ActiveSyncDevice MY DOMAIN/Ian – Users/Dan/ExchangeActiveSyncDevices/iPhone§78D33F828A7549BF95E4FE cannot be found. Click here for help… http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.3.123.3&t=exchgf1&e=ms.exch.err.Ex0FBD0C
Exchange Management Shell command attempted: Remove-ActiveSyncDevice -Identity MY DOMAIN/Ian – Users/Dan/ExchangeActiveSyncDevices/iPhone§78D33F828A7549BF95E4FEFE
Elapsed Time: 00:00:00
The key is the path to the Organizational Unit (OU) in Active Directory. The user in question is now in:
My Domain/Canada/Calgary/Employees/Dan
but at the time the user added their iPhone they were in:
My Domain/Ian – Users
Soooo, the solution is just to:
- create the old OU path in Active Directory
- move the user into that OU
- go back to the Exchange Management Console and try it again
- Go for beer
2 Comments
mary · January 3, 2014 at 8:22 am
Hi Ian. Looks like you are the official helper for the Samsung Galaxy III. Can you tell me how to empty my “full” mailbox. I have tried every which way and it still says that my mailbox is full when someone tries to leave a message. Thanks kindly.
Ian Matthews · January 11, 2014 at 7:31 pm
Hi M; 🙂
I do not understand the issue. Are you saying that your S3 says your mailbox is full? If so that is odd, all of the S3 accounts I have only keep a few weeks of mail on the S3 and older messages just fall off so I am never ‘full’.
That being said I do not have any POP3 accounts so I suppose it is possible to fill your storage. If that is the case and you want to delete it all, I found a DELETE ALL option in the email menu: