If you have ever opened a Microsoft technical support case you will know that they seldom get back to you quickly. One case that we just opened is now at 28 hours, on a 4 hour SLA and even after pestering them twice, we haven’t heard a peep out of Microsoft. After a while you get sick of phoning in and want to just look online to see what the status of your Microsoft support ticket is. However, nearly every website, Including those run by Microsoft, provide inaccurate instruction by saying that the only way to check the status of your case is to try to open a new one or phone in.
Before you read any further, note that if your question relates to Microsoft Office 365, we have a full explanation, including screen shots, of how easily open and view your technical support tickets right on the Microsoft 365 admin pages.
How To Check the Status of a Microsoft Support Case
Corporate users can simply surf to Microsoft’s “Support Hub” website, sign in and:
- view the status of their open support request tickets
- view their old support request tickets
- open new support tickets
Microsoft Support Hub can be found here: https://support.serviceshub.microsoft.com
Home users can check the status of their Microsoft Service Request here: https://support.microsoft.com/en-us/home/contact
Note that you have to sign in and click the REQUEST HISTORY menu link at the top of the page as shown in the screenshot.
Microsoft Technical Support Phone Numbers
Alternately you can call Microsoft and ask them for the status of your ticket. You can even complain about how they have not come close to meeting their service level agreement time frame.
To save you the time of clicking and scanning for your country, here are a few of the phone numbers for Microsoft Support as of January 2024:
| Country | Region | Microsoft Support Phone Number |
| Argentina | 54 | 11 6076 0010 (Gran Buenos Aires) |
| Australia | N/A | 13 20 58 |
| Bahamas | N/A | 1 800 389 0489 |
| Brazil | N/A | 11 4706 0900 or 0800 761 7454 |
| Canada | 877 568 2495 | |
| China | N/A | 400 820 3800 |
| Colombia | N/A | 1 580 4451 or 1305 418 9143 |
| France | N/A | (0)9 70 01 90 90 |
| Germany | 49 | (0)180 6 67 22 55 (0.20€ per call) |
| Hong King | 852 | 2388 9600 |
| India | N/A | 000 8000 404 454 |
| Ireland | N/A | 1800 832 352 or 353 1450 2113 |
| Israel | 972 | (0)9 76 25 40 |
| Italy | 39 | 02 38 59 14 44 |
| Japan | 81 | 0120 54 2244 |
| Mexico | N/A | 52 55 47772929 or 01 800 123 3353 |
| Netherlands | 31 | (0)20 500 1500 |
| New Zealand | N/A | 0800 800 004 |
| South Africa | N/A | 0860 22 55 67 |
| Spain | 34 | 917 547 010 |
| United Kingdom | 44 | (0)344 800 2400 |
| United States | 1 | (800) 642 7676 |
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SOLVED: How a Microsoft Partner Can Open a New Technical Support Case – Up & Running Technologies, Tech How To's · January 11, 2024 at 9:48 pm
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