SOLVED: Microsoft Authenticator Not Popping Up Approval Prompt

If you use the Microsoft Authenticator frequently it can be really annoying to have it not popup prompt you for the code when you’re trying to sign into something.

Recently we added a new client and we were presented with “Enter The Code Displayed In The Authenticator App On Your Mobile Device” when signing in.

We want the Microsoft Authenticator App to popup on top of everything on our mobile cell phones and prompt us for the code displayed on the screen.

How To Make MS Authenticator Push a Popup Prompt For a Code

1. log into https://account.microsoft.com
2. Click SECURITY INFO (on the left menu)
3. Click ADD SIGN-IN METHOD
4. Select AUTHENTICATOR APP from the drop down
5. Complete the wizard

After the MICROSOFT AUTHENTICATOR with PUSH MULTI-FACTOR AUTHENITCATION (MFA) appears, you will also likely want to delete the AUTHENTICATOR APP with TIME BASED ONE TIME PASSWORD as it is unnecessary.

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