If your Outlook is not showing the Presence Icons (Green, Red, Blue… squares beside names) there are several possible issues:
UPDATE March 26 2020: SOLVED: Outlook Not Showing Teams Presence Icons
UPDATE January 18 2017 – If you have Mitel MiCollab make sure you read items 1 & 5.
This was my issue. I recently installed Mitel MiCollab software had not noticed that the presence icons in Outlook had disappeared about the same time. The solution is to set the Registry back to looking to Skype – Lync for information:
‘O’ = the number zero
A setting of “2” means that Lync / Skype is ready. Setting COMMUNICATOR to ‘0’ means that it is not available. See THIS for more details.
See THIS Microsoft article for more details.
‘O’ = the number zero
See THIS Microsoft article for more details.
If you find that your presence icons in Outlook are missing after you have started up MiCollab, you need to change the following setting in MiCollab
This will stop MiCollab from changing the HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS setting.
Note that if you manually set the following key to zero (0), it will change the next time MiCollab is started and you will get frustrated.
HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > MICOLLAB > UPANDRUNNING
If you really want to change the setting without using the MiCollab GUI, you can change the setting in the MiCollab configuration file:
C:\Users\<usersname>\AppData\Roaming\Mitel\UC\<users account – email address>\user.config
… scroll to the very bottom…
<setting name=”OutlookClickToCallEnabled”>
<value>False</value>
</setting>
</userSettings>
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Solution 1 worked, thanks!
Thank you so much , Step1 worked for me as well
Thanks lot, step 1 worked out for me
It was zoom by mistake
Thank you so much step 1 solved it for me
it was changed to teams after installing it on my PC
You are great , this solved my long pending issue :-)
Excellent compilation. Thank you so much. Step#4 did it for me.
Thanks much, this is the second time I've consulted this site. First time, solution 1 solved the issue and this time it was solution 2.
Thank you so much. . Solution 2 helped me
Solution 1 worked. Thank you for the fix!
Thanks for solution 1. I installed Microsoft Teams and it took over.