UPDATE: June 21, 2016 – Microsoft has released a free repair tool for the Windows 10 START menu. You can read very brief explanation and download it here.
UPDATE: Jan 19 2018 – If your issue is that typing searches into the START menu is very slow or sluggish, the easy solution is HERE.
If you have been through the typical fixes for the annoying problem of having your Windows 10 Start Button not working, then this is the page for you. In case you are just starting to work on this problem, you might be interested in our most popular page of 2015 which contains four very common fixes for this problem: “Windows 10 Start Menu and Modern Apps Do Not Function” .
This page explains a more complex, but certainly not difficult solution, to the Windows 10 Start Button does not function problem. The premise is that your “Tile Data Layer” database is corrupt and so all you have to do is copy that database from another profile:
Step 1: Create New Profiles
- Login to windows (in your normal and broken Windows profile)
- Right-click the Start button, then Command Prompt (Admin)
- If that fails try Press WINDOWS key + X Key and select Command Prompt (Admin)
- Enter the following commands (one at a time and press ENTER after each one) in the Command Prompt window
.
net user TempAdmin1 “password1” /add
net user TempAdmin2″“password2” /add
net localgroup administrators “TempAdmin2” /add
.
- Sign out (you can try CNTL+ALT+DEL and select SIGN OUT if you are stuck)
STEP 2: Copy the TileDataLayer Database:
- Login to the TempAdmin1 account using password password1
- Logout (do not SWITCH USERS)
- Login to the TempAdmin2 account, using password2
- Click START and select File Explorer, click the VIEW tab (at the top of the screen), then check on Hidden Items
- Double click your way to C:\Users\TempAdmin1\AppData\Local\TileDataLayer
- Click CONTINUE when you see the security prompt
- Right-click the folder DATABASE and select COPY from the context menu
- Double click your way to (C:\Users\<YOUR USERNAME>\AppData\Local\TileDataLayer)
- Right-click the DATABASE folder and Rename to DATABASE.DelMe
- Right-click on an blank area in that folder, and select PASTE
- Reboot your Windows 10 PC and then sign into the user that had the problem
If your Windows 10 Start Button is working, you are done, otherwise proceed to step 3 below.
STEP 3: Reregister the AppPackages – NOT ALWAYS REQUIRED
There are reports from several people that the simply replacing the TileDataLayer Database did not resolve the Windows 10 Start Button not working problem. If this is your situation, login as the user with the failing Windows 10 Start Button and run through the following process
- Press WINDOWS Key + R on your keyboard
- if this does not work try CNTL+ALT+DEL and select START
- Type POWERSHELL and press Enter
- Right click on the PowerShell icon on the taskbar and select RUN AS ADMINISTRATOR
- Copy / Paste the following command in the Administrator: Windows PowerShell window and press Enter key:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} - Wait for PowerShell to execute and complete the command.
- Ignore the errors in red color that may pop up.
- When it finishes (which will be a few minutes) try hitting START button and hopefully your Windows 10 START button will be working now
I certainly hope this fixes your problem like it has mine. This is a giant pain in the butt that I have reported to Microsoft Partner Support and I hope the fix sooooooon! Let me know how it works for you.
If you are still out of your mind trying to fix this, I think the only other solution I found that looked like it had promise (which I have NOT tested) is: http://webdevelopermeer.blogspot.de/2014/10/windows-81-apps-wont-open.html
I used several sources for this fix but the most notable is: http://forums.saliu.com/windows-10.htm THANKS Ion!
UPDATE Sept 25 2015: I asked Microsoft Partner Support if they were aware of the issue and if there was an ETA for resolution. They responded with:
…The solutions you have summarized are very useful. They will work for some machines. However, from my experience, the “start menu does not work” is a known issue, or may be a bug in Windows 10, which is actively under investigation. You can refer to the following post:
https://partnersupport.microsoft.com/en-us/mpnwinclient/forum/mpnwin-mpnwindows10pro/windows-10-update-not-working-cannot-get-to-update/dbc952d9-2748-4fc8-9e78-4f1a1e211f07
As I know, for now, there is no an exact solution for this issue…
View Comments
Hi Ian,
Many Thanks for your September 2015 post on the Windows 10 Start Menu issue.
I had tried everything posted in the internet but your Corrupt Tile Database fix pointed me in the right direction. I got the start menu back but there are a few differences with the task bar. The icons were all close together and the Start Menu now works but the icon was not there.
I re-registered of the apps as you suggested and rebooted.
Everything was as before.
I did have to remove the quotes from the 'net user' commands
(net user TempAdmin1 password1 /add)
Many Thanks again.
Keeps giving me advice on the proper syntax of the net user command, as if these copy-pasted lines aren't formatted correctly.
I was getting the same error when pasting. Typing the commmands directly into the command prompt failed as well. To work around this issue right click on the start menu button and select Computer Management. From the computer management window go to Local User and Groups, where you can create the needed user accounts. I hope this helps
This comedy of errors continues - in the Computer Management window, I do not have Local User and Groups options!
Sometimes copy/paste changes characters types (i.e. ASCI to ISO...). As a result you may have to look for extra spaces, odd characters, carriage returns, but I can assure you that the code functions as I use it and others report that it works. You might try pasting the text into a notepad first (to see if anything jumps out) and then from notepad into PowerShell.
The TileDataLayer folder copy did the trick. Quotes had to be removed. Thanks a million spent way to many hours trying to resolve this issue. Without your help I would of had to spend many more hours.
Hi, I had this same problem. Tried initiating services thru services.msc, powershell commands, etc. but the one that worked was Step 2 above: copy TileDataLayer database from a user where it was working to the user where it wasn't.
Thx
Hi Ron, you need to type each command one at a time and press the ENTER key after each one
You can ignore the . I had to add the periods to the top and the bottom of these THREE commands because it would not format the lines properly on this web page without it... so ignore the periods.
It is also critically important to ensure that CMD is being RUN AS ADMIN so make sure you choose CMD (ADMIN).
Let me know how it goes.
Tried this a few times now, still the other logins wont appear.
Can I just ask - there seems to be 2 different quote marks;
“TempAdmin1″“password1″
... between the "Admin1" and the "password1" - are we copying and pasting the exact text above, or typing the command in?
try replacing the quotation marks with spaces instead. the guy who made this article didn't make it clear that you're not supposed to include the quotation marks
Hi Ben,
I used the quotes also with the passwords and that worked fine sofar.
Ok.......... so I've been able to add the 2 Temp user accounts, still not sure if the net localgroup administrators “TempAdmin2” /add part has worked though, as
when I log into the Temp accounts, the Start button still doesn't work!
Round and round in circles, I believe that if 100 "fixes" were discovered, none would work for me. What a failed, waste of time Windows 10 has been.
Can you tell me how to enter this in command prompt admin? do I enter all this at once?
.
net user “TempAdmin1″“password1″ /add
net user “TempAdmin2″“password2″ /add
net localgroup administrators “TempAdmin2″ /add
.
Do I enter before signing out?
I have tried this but computer does not add any users.
This worked for me, with some changes. I couldn't get the new accounts added at first either. Leave off the quotations around the passwords. They should only be around the profile name. After I did that, everything worked fine and I didn't have to move on to step three.