If you have a Mitel 5330 or 5330e or (well… most modern Mitel hand sets) with a Mitel 3300 MCD backed, it is very easy to reassign handsets.
If you have an existing device and you want to reprogram it. For example, ‘Joe’ spills a beer on the phone and kills it, so you want to take your now former employee ‘Lucy’s handset and give it to Joe.
The short version is to
The detailed story is:
The question you may have is how to determine the MAC address of the replacement Mitel 5330 handset. I have found two ready ways to find the MAC address of a Mitel 5330 handset:
If you have a new Mitel 5330 handset you need to follow steps 1-4 above but in the MAC address field, you need to delete the contents and click save. You can not have two devices (even a dead one) with the same phone number (unless you are ‘twinning’ and that is a whole other story). Then power up your new Mitel 5330, and enter the following when prompted for the PIN:
**<local>HoldButton
To decode that, when you power up a previously unprogrammed Mitel handset you will quickly see a screen asking you for the PIN. To answer this, press the star key twice, then enter the ‘local’ (in my case the last 3 digits of the full phone number) and then press the red HOLD button.
And that is how you save yourself a $100 to $200 service call. … your welcome 🙂
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How do I remove a former staff members name from the directory callers use when they don't know extension for that former employee?
HI Jeane There is a command in the MCD > MAINTENANCE COMMANDS that will list all of the users and extensions. Type the word LOCATE in the field and see what the next options are... it will be something like FIRST NAME or USER... see: http://byteben.com/bb/find-numbers-mitel-3300/